Department of Social Welfare Malaysia, Ministry of Women, Family and Community Development


The Social Welfare Department Malaysia (JKMM) was established in 1946 and has been through several structural changes since. The department started with its involvement in managing problems that stemmed from World War II. From there, its roles and functions have expanded to preventive and rehabilitative services in social issues and the development of the community. It is one of the agencies under the administration of the Ministry of Women, Family and Community Development.


A caring and harmonious society


Towards a society that is socially harmonious


The Blessings of Good Deeds


  • To provide protection and rehabilitation to the department's target groups
  • To develop a community through attitudinal change and building capacity towards self-reliance
  • To create a caring society
  • To enhance the community's well-being through professional social welfare
  • services, social development and a strategic sharing of responsibilities

Department's Target Groups

  • Children (according to the Child Act 2001)
  • People with disabilities
  • Older persons
  • Destitute persons (according to the Destitute Persons Act 1977)
  • Family (women and girls, single parents, victims of domestic violence, the poor and people with problems)
  • Victims of natural disaster
  • Voluntary welfare organisations

Programmes and Activities

For Children
The Department is responsible for the provision of care, protection and rehabilitation of children to ensure their well-being. Programmes are institutionalbased as well as community-based and implemented with the cooperation and participation of the community and voluntary organisations. The activities provided by the institution under the Department include guidance and counselling, formal education, religious and moral education, recreational activities, as well as health and medical services. Other services undertaken by the Department include:

  • Protection and Rehabilitation for:
    - Children in confl ict with the law
    - Children who are beyond control
    - Children exposed to prostitution
    - Urgent protection for children forced into prostitution/illegitimate pregnancy
  • Rehabilitation Programmes for Juveniles:
    - Preparation of probation reports
    - Supervision of probation cases
  • District Child Welfare Committees
    - Supervision of probation cases
  • Care and Protection
    - Management of child abuse cases
    - Neglected and abandoned children

• "Teledera Hotline"
• Adoption
• Foster Care Application
• Child Protection Teams
• Child Activity Centres
• Celebration of International Children's Day

Rehabilitation of People with Disabilities
The objectives of the rehabilitation services for People with Disabilities (PWDs) are to assist PWDs to be self-reliant and to achieve their full potential.

Services provided include:
• Registration
• Artificial Aid and Assistive Devices
• Launching Grants
• Disabled Workers Allowance
• Work Placement
• Institutional Training and Medical Rehabilitation
• Community Based-Rehabilitation Programmes
• Group Homes

Malaysia is fully committed in improving the welfare and development of its disabled population. This is evident in the signing of the Proclamation on Full Participation and Equal Opportunities for People with Disabilities in Asia and the Pacific region on 16 May 1994; and the ratification of the Convention of the Rights of the Child. The government has also endorsed the "Biwako Millennium Framework for Action Towards an Inclusive, Barrier-free and Rights-based Society for PWDs in Asia and the Pacific" to enable them to enjoy equal opportunities and to participate in the mainstream development of the country. The national Advisory and Consultative Council for People with Disabilities was established to coordinate the implementation of this framework.

Domestic Violence
The department provides assistance in domestic violence issues through:

  • Managing cases of domestic violence in accordance with the Domestic Violence Act 1994
  • Protection for victims of domestic violence

For Older Persons
The care and protection for older persons through institutional service provides health care, guidance, counselling, recreation and religious teachings. In addition, other programmes that have been established to ensure the well-being of older persons include:

  • Financial Assistance
  • Day Care Centre for Older Persons
  • Homes for Older Persons without Next of Kin
  • Programmes and Activities Undertaken by Non-Governmental Organisations
  • Celebration of National Day for Older Persons

For Destitute Persons
The Destitute Persons Act 1977 provides for the protection of destitute persons or vagrants from public displeasure. Through Desa Bina Diri, the department provides the following activities:

  • Care and Protection
  • Skill Training
  • Counselling
  • Integration into Society

Management and Disaster Aid
Services that provide assistance to victims of natural disaster have been in existence since the inception of the Department in 1946. The roles and responsibilities of the Department include various stages i.e. before, during and after the occurrence of disaster which covers:

  • Management of Evacuation Centres
  • Assistance in the Form of Food, Clothing and Other Necessities
  • Registration of Victims
  • Guidance and Counselling

Financial Assistance to the Needy
The main objective of the Financial Assistance Scheme of the Department of Social Welfare is to lessen the financial burden of the less fortunate and needy individuals/ families. Financial assistance will be rendered until such time when their financial situation has improved and they have become self-reliant.

The general objectives of the Financial Assistance Schemes are:

  • To provide adequate income for meeting the basic needs of the family
  • As an incentive aimed at motivating certain target groups, e.g. PWDs to remain in employment
  • To enhance the quality of life of the community especially the older persons, needy children and single mothers so as to ensure that they have access to better quality of life and basic services

Types of Financial Schemes:

  • Aid for Needy Children
  • Aid for Older Persons
  • Disabled Worker's Allowance
  • Launching Grant
  • Foster Child Scheme
  • Apprenticeship Allowance
  • Aid Assistance
  • School Aid
  • Aid for Procuring Assistive Devices/Artificial Appliances

Counselling Service
Provides counselling services to staff, inmates of institutions as well as community which includes:

  • Rehabilitation - intervention programmes such as Interactive Workshops, Individual, Group, Family and Community Counselling
  • Prevention - to carry out programmes such as workshops, courses and seminars related to individual capacity-building in the Department's organisation and community. It includes occupational interest, stress management, interpersonal skills, family skills, motivation and many more
  • Outreach - identify community members who are at risk and develop intervention programmes for children who have to deal with parents' divorce, stress and others
  • Advocacy

Legal and Advocacy Division
The Legal and Advocacy Division is responsible for ensuring that all services of the department are carried out in accordance to the existing legal provisions, rules and regulations. Their services include:

  • Registration of Child Care Centres in accordance with the Child Care Centre Act 1984
  • Registration of Care Centres in accordance with the Care Centre Act 1993
  • Advocacy and legal literacy
  • Review of Acts

Consultancy and Community Services
Focus of this service is towards encouraging active participation of local community members, volunteers, private sectors and non-governmental (welfare-related) organisations in the development and rehabilitation of the target groups through attitudinal change and capacity-building towards self-reliance. Implementation of various programmes is undertaken through smart partnerships that are in line with efforts to inculcate a caring society. Programmes and services provided are:

  • Community Organisation Projects
  • Development of Voluntary Welfare Organisations
  • Development of Volunteerism - National Welfare Bridge
  • Consultancy and Advisory Services

Socio-Welfare Institutions and Children's Activity Centres

Besides carrying out activities and programmes to help the targeted groups, JKMM has set up various Socio-Welfare Institutions to provide social services to the public.

They are:

  • Children Institutions
    - Rumah Kanak-kanak
    - Rumah Tunas Harapan
  • Protection and Rehabilitation Institutions
    - Desa Bina Diri
  • Senior Citizens and Epidemic Patients
    - Rumah Seri Kenangan
    - Rumah Ehsan
  • Institusi OKU (Golongan Kurang Upaya)
    - Bengkel Daya (Bengkel Terlindung)
  • Institusi Warga Emas dan Keluarga
  • Pusat Perkembangan Kemahiran Kebangsaan Serendah
  • Kompleks Penyayang Bakti Sungai Buloh
  • Others
    - Taman Seri Puteri
    - Sekolah Tunas Bakti
    - Taman Sinar Harapan

Children's Activity Centres are set up in every district to provide help to children, parents / guardians involved in child abuse cases.